Privacy Policy
Last updated: January 2025
Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, and project details when you fill out our contact form, place an order, or communicate with us via WhatsApp. We also collect basic usage data through our website analytics to improve your browsing experience.
How We Use Your Information
We use the information we collect to process your orders and enquiries, provide customer support, send you product information and quotations you have requested, improve our products and services, and comply with legal obligations under Nepali law.
Information Sharing
Insulation Nepal (operated by Prefab House Nepal Pvt. Ltd.) does not sell, trade, or otherwise transfer your personal information to third parties. We may share your information with our delivery partners and payment processors solely to fulfill your orders.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your payment information is processed through secure, encrypted payment gateways (eSewa, Khalti, FonePay).
WhatsApp Communications
When you contact us via WhatsApp at +977 9823376110, your messages are subject to WhatsApp's privacy policy. We use WhatsApp solely for business communications and do not use it for marketing purposes without your consent.
Your Rights
You have the right to access, correct, or delete your personal data that we hold. To exercise these rights, contact us at insulationnepali@gmail.com. We will respond to your request within 30 days.
Contact Us
For any privacy-related questions, contact us at insulationnepali@gmail.com or visit our office at Khumaltar-15, Lalitpur, Nepal.